We know that many restaurants spend a lot of time handling changes from guests – and that guests often want the flexibility to adjust their bookings in a simple way. That’s why we are now launching the “Modify My Booking” feature.
How it works
When a guest receives their booking confirmation by email or SMS, it now includes a link that allows them to make changes themselves – provided the booking meets certain criteria:
- No prepayment/no-show protection is applied
- No preorders are made
- The booking includes only one activity
The feature is enabled by default, but you can easily deactivate it under Settings for web booking → “Allow guest to change their booking”.
Benefits for your restaurant
✅ Save time – staff no longer need to handle simple changes manually.
✅ Increase guest satisfaction – guests can adjust their booking whenever it suits them.
✅ Reduce misunderstandings – everything is handled directly in the system, no messages that can get lost.
Which guests can use the feature?
All guests whose bookings meet the criteria above.